RETURNS & REFUNDS
We're here to help.
We want you to feel confident ordering from Redalume. Here's what to know if you need help with a return, refund, damaged item, or order issue.
IMPORTANT RETURN INFORMATION
30-day returns on new items.
Every Redalume product has a universal 30-day return window, beginning on the date your order is delivered.
Returns are accepted for new items only. To be eligible, the item must be unused, unworn, and in its original condition with its original packaging, accessories, and included materials.
Please contact Redalume Support before sending an item back so we can confirm eligibility and provide the appropriate return instructions for your order.
Return requests must be submitted within 30 days of delivery. Approved refunds are processed within 10 days after the returned item is received and reviewed.
HOW IT WORKS
Need to request a return?
Contact us within 30 days of delivery. Returns are accepted for new, unused items only. We'll review your order, confirm eligibility, and provide the appropriate return instructions.
1
Confirm you're within 30 days of delivery
All Redalume products have a universal 30-day return window starting on the delivery date. Returned items must be new, unused, unworn, and in their original condition with original packaging, accessories, and included materials.
2
Contact Redalume support
Send us your order number, the email used at checkout, and a short explanation of why you're contacting us.
Contact support →3
Wait for return instructions
If your return request is submitted within 30 days of delivery and the item is new, unused, and meets the return requirements, we'll provide the appropriate next steps and return instructions.
Please don't send a product back before receiving instructions from our support team.
4
Return review & refund
Once an approved returned item is received and reviewed, Redalume will process the refund within 10 days. The refund will be returned to the original payment method when possible.
Damaged or defective item?
If your order arrives damaged, defective, or with an issue, contact us as soon as possible so we can review what happened.
Photos or other information may be requested to help us document the issue and determine the appropriate solution.
Received the wrong item?
If the item you received doesn't match your order, please contact us with your order number and a photo of the item received.
We'll review the issue and help determine the appropriate next step.
Refund processing
Approved refunds are processed by Redalume within 10 days after the returned item is received and reviewed.
After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.
Order cancellations
If you need to cancel or change an order, contact us as quickly as possible after placing it.
Once an order has entered fulfillment or shipped, we may no longer be able to cancel or modify it.
GOOD TO KNOW
Before requesting a return
✓
Keep your order information handy
Your order number and checkout email help us locate your purchase and assist you more quickly.
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Keep the item new and in its original packaging
Returns are accepted for new, unused, unworn items only. Keep the product, original packaging, accessories, and included materials together until your return is completed.
✓
Don't return an item without instructions
Return locations and procedures can vary. Sending an item to an address without authorization may delay or prevent processing.
✓
30 days for every product
Every Redalume product has a universal 30-day return window from the date of delivery. Returns are accepted for new, unused, unworn items in their original condition only.
CUSTOMER CARE
Not sure what applies to your order?
That's okay. Send us your order number and we'll help you review your return. Requests must be submitted within 30 days of delivery, and returned items must be new and unused.
Email:
support@redalume.com