ORDER TRACKING
Where's my order?
View your latest order status, shipping information, and tracking updates in just a few clicks.
TRACK YOUR DELIVERY
View your order
Sign in using the email address you used at checkout to see your order status and available shipment tracking.
View my orders →
Secure Shopify order access
NEED HELP?
Tracking made simple
Once your order ships, tracking information is added to your order and sent to the email address used during checkout.
1
Check your shipping email
Look for your Redalume shipping confirmation email. It contains a direct link to your latest tracking information.
2
View your order online
Select “View my orders” to securely access your Redalume order history and shipment information.
3
Allow tracking time to update
After a shipping label is created, carrier tracking can take some time to display its first scan.
ORDER STATUS
What does my status mean?
Order confirmed
We've received your order and it is being prepared for fulfillment.
On the way
Your package has shipped and is moving through the carrier network.
Delivered
The carrier has marked your package as delivered to its destination.
STILL NEED HELP?
We're here for you.
Can't find your order or have a question about delivery? Contact Redalume support and include your order number.