SHIPPING INFORMATION
Shipping made simple.
Everything you need to know about processing, delivery estimates, tracking, and your Redalume order.
YOUR DELIVERY ESTIMATE
Shipping times can vary by product.
Different Redalume products may ship from different fulfillment locations, so delivery estimates can vary. You'll find the current estimated shipping time directly on each product page before you place your order.
This allows you to see the most relevant delivery estimate for the exact product you're purchasing instead of relying on one general shipping timeframe for every order.
Order processing
Once your order is placed, it is sent for processing and fulfillment. You'll receive an order confirmation by email so you know we've received it.
Orders placed on weekends or holidays may begin processing on the next business day.
Estimated delivery
Your estimated shipping timeframe is displayed on the product page before checkout. Because fulfillment locations and carriers may differ between products, delivery times can vary.
Delivery estimates are not guarantees and may occasionally be affected by carrier delays, weather, holidays, or other events outside our control.
Tracking your order
Once tracking information becomes available, it will be connected to your order. You may also receive tracking information by email.
Don't worry if tracking doesn't update immediately. Carriers can sometimes take a little time to register the first physical scan.
Track my order →Multiple-item orders
If your order contains more than one item, products may occasionally arrive in separate packages.
This can happen when products are fulfilled from different locations. Separate packages do not mean that part of your order has been forgotten.
Need to change your address?
If you notice an incorrect shipping address after placing your order, contact us as soon as possible.
We'll do our best to help, but once an order has entered fulfillment or shipped, address changes may no longer be possible.
support@redalume.com →Delayed or missing package?
Carrier delays can occasionally happen. If your tracking has not updated for an extended period or you believe your package may be missing, contact our support team.
Please include your order number so we can review the shipment and help determine the next step.
GOOD TO KNOW
A few important shipping details
01
Delivery dates are estimates
We work to get every order delivered as smoothly as possible, but carrier transit times can occasionally change after a package leaves the fulfillment facility.
02
Tracking may take time to update
A tracking number can sometimes be created before the carrier physically scans the package. If you don't see movement right away, check again a little later.
03
Check the product page for timing
Since shipping times can differ between Redalume products, the product page is the best place to find the estimated delivery timeframe for the item you're considering.
WE'RE HERE TO HELP
Have a shipping question?
If you need help with an existing order, contact Redalume support and include your order number whenever possible.