These Terms explain the rules that apply when you browse Redalume, purchase our products, or otherwise use our website and services.
These Terms of Service ("Terms") govern your access to and use of the Redalume website, products, checkout, customer services, and other features we make available (collectively, the "Services").
Throughout these Terms, "Redalume," "we," "us," and "our" refer to Redalume. "You" and "your" refer to the person accessing or using our Services or purchasing from us.
By accessing our website, submitting an order, or otherwise using the Services, you agree to these Terms to the extent permitted by applicable law.
If you do not agree with these Terms, please do not use the Services or place an order through our store.
You may use our Services only if you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the age of majority where you live, you should use our store only with the involvement and permission of a parent or legal guardian where required.
You may not use our Services for an unlawful purpose or in a manner that violates applicable laws, regulations, or the rights of another person.
We grant you a limited, personal, non-exclusive, non-transferable right to access and use our website for lawful personal shopping and informational purposes.
You agree not to:
We may restrict access to our Services where reasonably necessary to protect our customers, website, legal rights, security, or business operations.
We work to present product descriptions, photographs, specifications, features, prices, availability, and other information as accurately as reasonably possible.
However, product appearance may vary slightly because of differences in displays, lighting, production batches, packaging updates, or other reasonable manufacturing or presentation differences.
Product packaging, included materials, minor design details, or specifications may occasionally change where the change does not materially alter the product purchased.
Certain terms—including shipping estimates, return eligibility, warranties, usage information, and other product-specific conditions—may differ between products. Please review the applicable product page before placing your order.
We reserve the right to correct typographical errors, inaccuracies, or omissions and to update product information when reasonably necessary.
When you place an order, you agree that the information you provide during checkout is accurate and complete.
After an order is submitted, you may receive an electronic order confirmation acknowledging that we received your order.
Orders may be reviewed before fulfillment for reasons including product availability, suspected fraud, payment authorization, address verification, duplicate orders, pricing errors, or other legitimate operational reasons.
To the extent permitted by law, we may refuse or cancel an order before fulfillment when reasonably necessary, including when:
If we cancel an order after payment has been successfully collected, we will issue an appropriate refund as required.
Prices are displayed in the currency indicated on our website or during checkout. Applicable taxes, shipping charges, duties, or other charges may be displayed separately where applicable.
Prices, discounts, promotional offers, and product availability may change from time to time unless otherwise required by law.
Promotions may be subject to additional conditions, expiration dates, product exclusions, purchase limits, or eligibility requirements displayed with the applicable offer.
By submitting payment information, you represent that you are authorized to use the payment method provided and authorize the applicable payment provider to process the transaction.
Payments may be processed by Shopify and/or other authorized payment providers. Those providers may apply their own terms, privacy practices, fraud-prevention procedures, and payment requirements.
Although we try to avoid errors, a product may occasionally be displayed with an incorrect price or promotional amount.
If we discover an obvious pricing error before fulfillment, we may contact you for instructions or cancel and refund the affected order where permitted by applicable law.
Shipping timeframes can vary by product. The estimated shipping or delivery information displayed on the applicable product page should be reviewed before purchasing.
Delivery dates and transit times are estimates unless expressly stated otherwise. Carrier delays, weather, holidays, address issues, customs procedures, or other circumstances outside our reasonable control may affect delivery.
Orders containing multiple products may sometimes be fulfilled from different locations and arrive in separate packages.
Tracking information may take time to update after a shipping label is created because the carrier may not immediately record its first physical scan.
Read our Shipping Information →Because different products may have different fulfillment, hygiene, packaging, supplier, or product requirements, return eligibility and timeframes may differ between products.
The return terms displayed for the product at the time of purchase apply to that item, subject to any non-waivable rights provided by applicable law.
If you would like to request a return, refund, cancellation, or other order adjustment, contact us as soon as possible and include your order number.
Please do not send a product to a warehouse, supplier, carrier, or other address unless you have received appropriate return instructions from us.
Once an order has entered fulfillment or shipped, cancellation or address changes may no longer be possible.
Read our Returns & Refunds information →Product information on our website is intended to explain the products we sell, their intended uses, features, instructions, and supporting information.
General educational or wellness information on our website is not individualized medical advice and is not a substitute for advice from a qualified healthcare professional when such advice is appropriate.
Nothing on our website is intended to expand, change, or replace the intended use, instructions, warnings, contraindications, labeling, or regulatory status applicable to a particular product.
Individual experiences and results can vary. A customer's experience should not be interpreted as a guarantee that another customer will achieve the same result.
Please review all instructions, warnings, precautions, and product-specific information provided with a product and on the applicable product page.
A product may be covered by a product-specific warranty, replacement policy, guarantee, or other protection when expressly stated on its product page or accompanying materials.
Warranty terms can differ between products. The applicable product-specific warranty terms, if any, should be reviewed before purchase.
Except for express warranties we specifically provide and rights that cannot legally be excluded, we do not create additional warranties merely by providing descriptions, photographs, general marketing materials, or website content.
Nothing in these Terms is intended to exclude or restrict a warranty, guarantee, remedy, or consumer right that cannot lawfully be excluded or restricted.
Our website and its original content—including our branding, trademarks, logos, page designs, written content, graphics, photographs, videos, icons, and other materials—may be protected by intellectual-property laws.
Except where otherwise stated or permitted by law, you may not reproduce, distribute, modify, publish, sell, commercially use, or create derivative works from our proprietary website content without prior authorization.
Third-party names, product marks, trademarks, photographs, content, or other intellectual property appearing on our website remain the property of their respective owners where applicable.
If you voluntarily submit a review, photograph, feedback, testimonial, comment, or other content to us, you represent that you have the right to provide that content.
You must not submit content that:
When you intentionally submit content for publication on our store, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use that content in connection with operating and promoting our business, subject to applicable law.
This license does not transfer ownership of your original content to us.
Our Services may rely on or link to independent third parties, including Shopify, payment processors, shipping carriers, fulfillment services, analytics providers, social networks, advertising services, and other technology providers.
We do not control independent third-party websites or services merely because they are linked from or integrated with our store.
Your use of an independent third-party service may also be governed by that party's own terms and privacy practices.
We encourage you to review those terms when interacting directly with a third-party service.
Our collection and handling of personal information is described in our Privacy Policy.
The Privacy Policy explains the categories of information that may be collected, how information may be used and disclosed, cookies and advertising technologies, and privacy choices that may be available to customers.
Read our Privacy Policy →We work to keep our website available and operating properly, but uninterrupted or error-free access cannot be guaranteed.
We may update, maintain, suspend, replace, remove, or modify portions of the Services when reasonably necessary for maintenance, security, legal compliance, product changes, technical reasons, or business operations.
We are not responsible for temporary outages caused by circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited or removes any non-waivable consumer rights available to you under applicable law.
To the maximum extent permitted by applicable law, Redalume will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from your use of the website or Services where such losses were not reasonably foreseeable or are lawfully excludable.
To the maximum extent permitted by applicable law, our liability relating to a particular product purchase will not exceed the amount you paid to us for the product giving rise to the claim, except where applicable law requires a different remedy or does not permit such a limitation.
We are not responsible for delays or failures caused solely by events outside our reasonable control, subject to any rights or remedies that applicable law provides to you.
Performance may sometimes be affected by events that are not reasonably within our control, including severe weather, natural disasters, carrier interruptions, transportation disruptions, labor disruptions, government actions, infrastructure outages, cyber incidents involving third-party services, or similar events.
If such an event affects an order, we will handle the situation in accordance with applicable law and the policies that apply to the affected purchase.
These Terms are governed by the laws that lawfully apply to the transaction and our business, subject to any mandatory consumer protections that apply where you live.
Nothing in these Terms is intended to deprive you of a consumer protection, warranty, remedy, cancellation right, or other legal right that cannot lawfully be waived by agreement.
If you have a concern regarding an order or our Services, please contact us first. We will make a reasonable effort to review the issue and work toward an appropriate resolution.
Contact Redalume →If any provision of these Terms is determined by a court or other authority with proper jurisdiction to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary where legally possible.
The remaining provisions will continue in effect to the extent permitted by law.
A failure or delay by us in exercising a right under these Terms does not automatically mean that we waive that right.
Any waiver applies only to the specific circumstance for which it is given unless applicable law requires otherwise.
We may update these Terms periodically to reflect changes to our products, Services, business practices, technology, or legal requirements.
When these Terms are updated, we may revise the "Last updated" date shown at the top of this page.
Changes apply prospectively unless otherwise permitted or required by law. Material terms applicable to a completed purchase will not be retroactively changed in a manner that removes rights that already applied to that transaction.
Questions about these Terms, an order, or a Redalume product? Contact our customer support team.
These pages contain additional information that forms part of your shopping experience with Redalume.
We're happy to help with questions about your order, our products, or these Terms.
